Returns and Refund Information
Pre-Hung Doors
- No Returns on Pre-Hung doors.
In-Stock Door Slabs
- Stock Door Slabs may be returned for a refund *(see exception) as long as they are returned in the same condition they were given (uncut, unpainted, unstained, unfinished, no bore prep, no hinge prep). *Exception – Door Slabs cannot be returned for a refund if they have been prepped or altered to customer’s specifications.
Non-Stock Door Slabs
- Non-Stock Door Slabs may be returned *(see exception), but will incur a 20% restocking fee. Must be returned in same condition as given (uncut, unpainted, unstained, unfinished, no bore prep, no hinge prep). *Exception – Door Slabs cannot be returned for a refund if they have been prepped or altered to customer’s specifications.
In-Stock Moulding
- Stock Mouldings may be returned for a refund as long as they are returned in the same condition they were given (uncut, unpainted, unstained, unfinished, no nail holes).
Non-Stock Moulding
- Non-Stock Mouldings may be returned but will incur a 20% restocking fee. Must be returned in same condition as given (uncut, unpainted, unstained, unfinished, no nail holes).
Store Policy Information
Damages or Missing Items
- Any damages or missing items must be reported within 10 days of receiving material.
Storage Fees
- Any order not picked up within 30 days of will call date will incur a storage fee. Attempts will be made to notify customer before storage fees are applied to the order.